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Question 1 of 10
1. Question
1. What % of customers think they don’t receive good service?
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Question 2 of 10
2. Question
2. What % of customers receiving good service will recommend the organisation to their friends and family?
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Question 3 of 10
3. Question
3. Name three benefits of excellent customer service
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Question 4 of 10
4. Question
How could you engage your whole team with customer service?
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Question 5 of 10
5. Question
What are some of the challenges facing charity retailers today?
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Question 6 of 10
6. Question
Name three ways of conducting market research about your shop
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Question 7 of 10
7. Question
Why is it important to create an excellent in-store experience for your customers?
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Question 8 of 10
8. Question
Which social media platforms are useful tools for charity shops?
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Question 9 of 10
9. Question
What should you think about when planning an event from your shop?
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Question 10 of 10
10. Question
What might ‘going the extra mile” look like in a charity shop?
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