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Customer Service Quiz

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  1. Question 1 of 10
    1. Question

    1. What % of customers think they don’t receive good service?

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  2. Question 2 of 10
    2. Question

    2. What % of customers receiving good service will recommend the organisation to their friends and family?

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  3. Question 3 of 10
    3. Question

    3. Name three benefits of excellent customer service

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  4. Question 4 of 10
    4. Question

    How could you engage your whole team with customer service? 

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  5. Question 5 of 10
    5. Question

    What are some of the challenges facing charity retailers today?

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  6. Question 6 of 10
    6. Question

    Name three ways of conducting market research about your shop

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  7. Question 7 of 10
    7. Question

    Why is it important to create an excellent in-store experience for your customers?

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  8. Question 8 of 10
    8. Question

    Which social media platforms are useful tools for charity shops?

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  9. Question 9 of 10
    9. Question

    What should you think about when planning an event from your shop?

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  10. Question 10 of 10
    10. Question

    What might ‘going the extra mile” look like in a charity shop?

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