Managing difficult conversations & behaviours

£40.00 excl. VAT

Category:

Description

This course is coming in 2022 – purchase today to pre-order! We’ll send you a notification when your course is ready for you to access, the course content will appear on this page when it is ready.

Length: 60 minutes
Cost: £40

Topics:
How to manage difficult customer situations
How to manage difficult team situations
Techniques & exercises in de-escalating

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