Equity, diversity & inclusion for charity retailers – 31.10.24

£70.00 excl. VAT

This webinar is included in our Subscription Package. Please get in touch to book now!

How do you ensure that your staff, volunteers, customers and donors all have the best possible experience in your shops?

Do you feel confident that your teams all have the best knowledge and skills they need to create an inclusive workplace, that welcomes everyone?

Research has shown that staff working within inclusive cultures feel a strong sense of belonging and psychological safety – which leads to greater innovation and stronger performance.

Our highly rated webinar will help you and your teams be more proactive and confident in creating an inclusive culture.

It provides a safe space to explore conscious and unconscious bias in ourselves and others, and shares practical, positive ways to challenge non-inclusive behaviour & language.

Feedback from previous delegates:

“The course was really useful and I thought the tone and space created was really open and productive.  We have had some internal EDI training which has been great – but applying it to charity retail was really useful.” – National Retail Manager

“Extremely informative course and has really given some great tips on how to take this into my work life and personal life thank you!” – Shop Manager

Webinar Details:

  • Date: 31.10.24
  • Webinar Length: 3 hours
  • Time: 9:30 am to 12:30 pm
  • Tutor: Ngozi Lyn Cole & Vicki Burnett


More about your tutor.

Ngozi Lyn Cole believes that everyone has the passion and potential to achieve their ambitions and sees her ‘why’ as supporting individuals and organisations to do just that. She was named in the 2016 New View 50 list as one of the top 50 most influential Black and Minority Ethnic people working in the public sector. She is passionate about people, equality and collaboration.

A self-employed coach and management catalyst, she is also co-founder of GLT Partners Ltd, a support agency for charities, social enterprises and businesses. She spent 18 years at the National Lottery Community Fund holding several roles, including England Director until February 2017. In that role, she was responsible for all grant programmes, overseeing over 500 employees and an annual budget of £450m. Prior to this, she worked in community development, education, urban regeneration, and housing. More recently she has worked with funders such as the Paul Hamlyn Foundation, Lloyds Bank Foundation, Millfield House Foundation and Virgin Money Foundation.

She has significant experience of leadership and executive coaching; running action learning; developing and implementing strategy; organisational and leadership development; managing change; collaboration; racial equity and change management.

"As one of the few Black women who managed to occupy leadership positions in the philanthropic sector, Ngozi is passionate about diversity, equity and inclusion. A research from the Association of Charitable Foundations has found that 99% of foundations Board are white, and Ngozi continues to work closely with Foundation Boards to support them in their diversity and inclusion strategies, with a focus on racial equity.  I am proud to be working with Ngozi on an EDI strategy for Lloyd’s Bank Foundation and I can describe her as an empathetic, knowledgeable and passionate leader. She’s able to navigate through complex relationships and conversations, especially with senior level staff and Board members. She has clear strategic thinking and is able to challenge organisations constructively."

Bonnie Chiu, The Social Investment Consultancy.