Equity, Diversity and Inclusion in Practice (Bespoke Session: Online or In-Person)
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Equity, Diversity and Inclusion in Practice (Bespoke Session: Online or In-Person)

£750.00 excl. VAT

Good practice in Equity, Diversity and Inclusion (EDI) helps create respectful, inclusive and effective environments across charities and community organisations. This live session introduces key EDI concepts, explores everyday challenges such as unconscious bias and microaggressions, and supports delegates to build confidence in inclusive behaviours and constructive responses to discrimination.

This course is suitable for staff and volunteers at all levels, including Managers, Team Leads and Trustees who want to strengthen their understanding and practice of inclusion. No prior EDI training is required.

By the end of this session, you will be able to:

  • Understand key EDI concepts and why they matter in charity and community work
  • Recognise the differences between equality, equity and inclusion
  • Understand protected characteristics and the legal context for inclusion
  • Identify unconscious biases and their impact on behaviour and decision-making
  • Recognise microaggressions and understand their impact on individuals and teams
  • Use more inclusive language and behaviour in everyday interactions
  • Distinguish between calling in and calling out, and apply both constructively
  • Understand the role of allyship and practical ways to support others

Inclusive practice contributes to better teamwork, stronger engagement and a culture where everyone feels respected and able to contribute their best. EDI is good for business, and EDI is everyone’s business.

 

Duration: 3 hours

Delivery: Online or in person

Cost: £750+VAT for up to 30 delegates

In person courses may additionally incur travel time costs and expenses, depending on your location. Please get in touch to find out more

Bespoke courses

This course can also be delivered as a bespoke session tailored to your organisation’s needs. Content can be adapted to reflect your values, policies, workforce, volunteer base and the specific challenges you face.

Bespoke training can be delivered online or in person. While online delivery offers flexibility and accessibility, in-person sessions often have the greatest impact, helping to build trust, encourage open discussion and bring the learning to life through shared reflection and conversation.

If you are interested in a bespoke and/or in person version of this course, please get in touch at hello@thecharityretailacademy.co.uk to discuss your requirements. We will then provide you with a costed proposal.

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Description

More about your tutor

Charlotte is a retail leader and EDI advocate with over 20 years’ experience across commercial and charity sectors, known for championing inclusive, people‑centred leadership. After building her career with major retailers and global brands, she moved into charity retail, where she led Isabel Hospice’s 17‑shop network, multiple eCommerce platforms and central warehouse, embedding sustainability, community and inclusion into every decision. A former EDI Board Director at the Charity Retail Association and a multi‑award‑winning leader, she combines commercial insight with a deep commitment to equity, team development and purposeful retail, supporting charities across the UK to build stronger, more inclusive and impactful organisations.

“The EDI training session created a safe and supportive environment where charities and community groups could openly explore inclusivity. The trainer was extremely knowledgeable, paced the session well, and encouraged discussion without anyone feeling rushed or under pressure. As a result, participants left feeling more confident in EDI and motivated to introduce short, meaningful inclusivity discussions into their own teams. The additional resources shared after the session were also a valuable support.”

CVS Tendring

 

“The group fed back that you were a brilliant speaker and really valued hearing about your personal experiences. Many could relate to them and felt they learned a great deal from your honesty and insight. It was also great to have a couple of allies on the call, who shared how thought-provoking they found your examples of active allyship (as did I). They found themselves reflecting on moments where they could have done more, as well as thinking about how they might approach similar situations differently in the future. That’s a real testament to the impact of your session.”

RHS RISE (Race, Inclusion, Solidarity, Equity) network 

 

“Charlotte joined us to deliver EDI training as part of our Retail Away Day, and I was really impressed with how engaging and interactive the session was. She created a fun and relaxed atmosphere that encouraged everyone to get involved and have open and honest conversations. The team thoroughly enjoyed the session, and the feedback was very positive. I would highly recommend Charlotte to other organisations looking to deliver engaging and meaningful EDI training.”

Dove House Hospice, Head of Retail

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