Creating a customer focussed culture

Description

This course is coming in 2023 – purchase today to pre-order.

We’ll send you a notification when your course is ready for you to access, the course content will appear on this page when it is ready.

Summary:

Our “Engaging Your Customers” course covers the fundamentals of customer service – and this session takes that one step further. Here we look at creating a real customer orientated culture that permeates everything you do. Including organisational policies, communication, culture change, engagement and more, this session will really make your team stand out from the crowd.

Length: 60 minutes

Cost: £35 plus VAT per head