Retail courses for all roles and levels

Whether you’re looking for courses for volunteers, shop managers, area managers, head of retail or any other member of your team, we’ve got it in the bag.

You can search by role or by subject for the course you need.  Just click below to explore our range of live and online sessions. 

What People Are Saying

“Congratulations on producing a wonderful “lockdown learning” resource which will help me train and update the retail staff and prepare them to return. It will also help me to maintain a connection – and I do believe it will positively impact their mental health and well being.”

David Burrell, CEO, Primrose Hospice

“I gave your training to one of my furloughed staff to try out, and they think its fab. Lots of useful content, doesn’t reinvent the wheel but gives useful, practical suggestions.
The fact that both you and Jayne have so much experience really shines through. They love how “empowering” it is, which is the culture of my department. Looking forward to rolling it out across my team later this week.

Thanks for such a good resource.”

Ross Henderson, Head of Retail, Severn Hospice

“Thank you – I have found this really thought provoking and helpful”

“Thank you for a very insightful session”

“Very useful and particularly thought provoking”

Delegate feedback from our Equity, Inclusion & Diversity session

The sessions were very useful and interesting, easy to access and watch. Thanks – I loved it.”

Susan Gibson, Shop Manager, Highland Hospice

Charity Retail Courses

Choose the role you want to find training for, or the subject you’re interested in and browse our range of courses.

Coming soon

Restorative practice – how to build, improve & repair relationships between charity shop teams and communities

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Coming soon

Workplace resilience – how to adapt and cope in the face of adversity, trauma, threats and stress

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Due May '21

Managing performance – positively

See more...

Due May '21

How to get best results when managing a remote team

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

Coming soon

Charity retail community engagement – events, social media & telling your story

See more...

New!

Space management – making the most of your space

See more...

Coming soon

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due May '21

Creating a customer focussed culture

See more...

« » page 1 / 2

I want to find training courses for particular people…

Coming soon

Workplace resilience – how to adapt and cope in the face of adversity, trauma, threats and stress

See more...

Due May '21

Managing performance – positively

See more...

Due May '21

How to get best results when managing a remote team

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

Coming soon

Charity retail community engagement – events, social media & telling your story

See more...

New!

Space management – making the most of your space

See more...

Coming soon

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due May '21

Creating a customer focussed culture

See more...

New!

Charity retail – history, trends and current statistics

See more...


Coming soon

Workplace resilience – how to adapt and cope in the face of adversity, trauma, threats and stress

See more...

Due May '21

Managing performance – positively

See more...

Due May '21

How to get best results when managing a remote team

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

Coming soon

Charity retail community engagement – events, social media & telling your story

See more...

New!

Space management – making the most of your space

See more...

Coming soon

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due May '21

Creating a customer focussed culture

See more...

New!

Charity retail – history, trends and current statistics

See more...

« » page 1 / 2

Coming soon

Workplace resilience – how to adapt and cope in the face of adversity, trauma, threats and stress

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

Coming soon

Charity retail community engagement – events, social media & telling your story

See more...

New!

Space management – making the most of your space

See more...

Coming soon

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due May '21

Creating a customer focussed culture

See more...

New!

Charity retail – history, trends and current statistics

See more...

« » page 1 / 2

Coming soon

Workplace resilience – how to adapt and cope in the face of adversity, trauma, threats and stress

See more...

Coming soon

Charity retail community engagement – events, social media & telling your story

See more...

New!

Space management – making the most of your space

See more...

Coming soon

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

New!

Charity retail – history, trends and current statistics

See more...

New!

Engaging Your Customers – Creating a brilliant customer experience

See more...


Coming soon

Workplace resilience – how to adapt and cope in the face of adversity, trauma, threats and stress

See more...

Coming soon

Charity retail community engagement – events, social media & telling your story

See more...

Coming soon

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

New!

Charity retail – history, trends and current statistics

See more...


Our Most Popular Courses

Here’s a sneak preview of our top courses right now. Sign up today to make sure your team are focusing on, familiar with and knowledgeable about the latest charity retail trends.

Volunteer Induction

Volunteer Recruitment

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