Retail courses for all roles and levels

Whether you’re looking for courses for volunteers, shop managers, area managers, head of retail or any other member of your team, we’ve got it in the bag.

You can search by role or by subject for the course you need.  Just click below to explore our range of live and online sessions.

Shopping from outside the UK? You can choose your currency at checkout. 

What People Are Saying

“My team have really enjoyed and benefited from the training. It’s been simple to access, great value for money and so good to be able to have a one-stop shop for all my team’s training needs.”

Iain Burnett, Head of Retail, Wandsworth Oasis

“I’ve now completed the course and want to say thanks. I very much enjoyed it and found the content really helpful. I now have lots of great ideas which I look forward to implementing. “

Amanda Ashford, Shop Manager, Wandsworth Oasis

“I gave your training to one of my furloughed staff to try out, and they think its fab. Lots of useful content, doesn’t reinvent the wheel but gives useful, practical suggestions.
The fact that both you and Jayne have so much experience really shines through. They love how “empowering” it is, which is the culture of my department. Looking forward to rolling it out across my team later this week.

Thanks for such a good resource.”

Ross Henderson, Head of Retail, Severn Hospice

“Congratulations on producing a wonderful “lockdown learning” resource which will help me train and update the retail staff and prepare them to return. It will also help me to maintain a connection – and I do believe it will positively impact their mental health and well being.”

David Burrell, CEO, Primrose Hospice

“Thank you – I have found this really thought provoking and helpful”

“Thank you for a very insightful session”

“Very useful and particularly thought provoking”

Delegate feedback from our Equity, Inclusion & Diversity session

The sessions were very useful and interesting, easy to access and watch. Thanks – I loved it.”

Susan Gibson, Shop Manager, Highland Hospice

“Excellent course and tutor, information was so relevant and helpful”

Anne Beard, Interim Warehouse Manager, Essex & Herts Air Ambulance

“I think the course was amazing and should be rolled out nationwide”

Delegate on our Equity, Diversity & Inclusion course

“As an accountant advising small charities, I was looking for a detailed introduction to the Retail Gift Aid scheme and how to implement effectively – the course was exactly what I was hoping for.”

Steph Beeston-Clarke, Beeston Clarke Accountants

Charity Retail Courses

Choose the role you want to find training for, or the subject you’re interested in and browse our range of courses.

£20

Christmas Card Webinar – Christmas Cards for the Charity Market

See more...

£20

Visual Merchandising Webinar – tackling quirky corners and difficult departments

See more...

New!

Building resilience for charity retailers

See more...

New!

How to get best results when managing a remote team

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

New!

Charity retail community engagement – events, social media & telling your story

See more...

£30

Space management – making the most of your shop floor

See more...

Due Sept '21

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

« » page 1 / 2

I want to find training courses for particular people…

New!

Building resilience for charity retailers

See more...

New!

How to get best results when managing a remote team

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

New!

Charity retail community engagement – events, social media & telling your story

See more...

£30

Space management – making the most of your shop floor

See more...

Due Sept '21

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Coming soon

Creating a customer focussed culture

See more...

Free!

Charity retail – history, trends and current statistics

See more...


New!

Building resilience for charity retailers

See more...

New!

How to get best results when managing a remote team

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

New!

Charity retail community engagement – events, social media & telling your story

See more...

£30

Space management – making the most of your shop floor

See more...

Due Sept '21

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due August '21

Moving & handling for shop teams

See more...

Coming soon

Creating a customer focussed culture

See more...

Free!

Charity retail – history, trends and current statistics

See more...

« » page 1 / 2

New!

Building resilience for charity retailers

See more...

Coming soon

Charity collaboration – how your retail team and wider charity colleagues can work together to generate great results

See more...

New!

Charity retail community engagement – events, social media & telling your story

See more...

£30

Space management – making the most of your shop floor

See more...

Due Sept '21

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due August '21

Moving & handling for shop teams

See more...

Coming soon

Creating a customer focussed culture

See more...

Free!

Charity retail – history, trends and current statistics

See more...

£30

Volunteer Recruitment – how to develop, implement & review an effective volunteer recruitment plan

See more...

« » page 1 / 2

New!

Building resilience for charity retailers

See more...

New!

Charity retail community engagement – events, social media & telling your story

See more...

£30

Space management – making the most of your shop floor

See more...

Due Sept '21

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due August '21

Moving & handling for shop teams

See more...

Free!

Charity retail – history, trends and current statistics

See more...

£30

Volunteer Recruitment – how to develop, implement & review an effective volunteer recruitment plan

See more...

£30

Engaging Your Customers – Creating a brilliant customer experience

See more...


New!

Building resilience for charity retailers

See more...

New!

Charity retail community engagement – events, social media & telling your story

See more...

Due Sept '21

Essential stock processes – from back room to shop floor

See more...

Coming soon

Right stock, right shop – how to effectively stock your shops

See more...

Due August '21

Moving & handling for shop teams

See more...

Free!

Charity retail – history, trends and current statistics

See more...

£30

Engaging Your Customers – Creating a brilliant customer experience

See more...


Due Sept '21

Essential stock processes – from back room to shop floor

See more...

Due August '21

Moving & handling for shop teams

See more...

Free!

Charity retail – history, trends and current statistics

See more...

£30

Engaging Your Customers – Creating a brilliant customer experience

See more...


Our Most Popular Courses

Here’s a sneak preview of our top courses right now. Sign up today to make sure your team are focusing on, familiar with and knowledgeable about the latest charity retail trends.

Visual Merchandising

Volunteer Recruitment

Access your student area!

Sign in, or create an account