Customer service course category.

One-stop Induction Packages

‘The manager training package offered by Charity Retail Learning provides a comprehensive charity retail foundation for those wanting to give their managers a professional introduction & grounding for the business. I would recommend the package as it covers the basics from managing risk to optimising income & community engagement’

Jane Burns Director of Supporter Relations, Rainbows Hospice for Children & Young People

Why invest in our induction package?

  • Courses are charity retail specific and so more relevant and engaging than generic versions
  • Include a workbook to help support & embed the programme, plus an editable checklist for new colleagues
  • Every learner is provided with a personal log-in account, with access to all their courses
  • Courses can be accessed as many times as the learner wants or needs
  • Courses include a quiz to test understanding, with those achieving 80% or more receiving a downloadable certificate
  • We provide you with a record of completed courses, along with test scores for each member as required
  • We also offer bespoke packages for new area managers & heads of retail

Email hello@thecharityretailacademy to secure your package

Essential Bundle

Health, Safety & Wellbeing

Health & Safety for charity retailers
Moving & Handling for shop teams
Building resilience for charity retailers
Safe use of a steamer
Staying safe – improving shop safety


Volunteer recruitment
Volunteer induction & recognition

Operational skills

Engaging your customers
Gift Aid for shop teams


Charity retail history & trends

Overall cost:

£175 plus VAT

(saving up to £115!)

Enhanced Bundle

Essential Bundle +

Operational skills

Visual merchandising
Space Management
Essential stock processes

2 additional courses of your choice

Social media for charity shops
Right stock, right shop – How to effectively stock your shops
Introduction to ecommerce
Charity retail community engagement
Managing for success

Overall cost:

£300 plus VAT

(saving up to £230!)


Building resilience for charity retailers


Space management – making the most of your shop floor


Essential Stock Processes – from back room to shop floor


Health & Safety for charity retailers


Staying safe – improving shop security


Charity retail – history, trends and current statistics


Volunteer Recruitment – how to develop, implement & review an effective volunteer recruitment plan


Engaging Your Customers – Creating a brilliant customer experience

Can’t find what you’re looking for?

We’re always developing new courses and are very happy to hear about what you want, so do get in touch.

You can drop us an email at or call Vicki on 07985 574904