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FEATURED WEBINAR
Managing difficult conversations & behaviours
11th May 2023
Webinar Details:
- Date: 11th May 2023
- Time: 10am
- Webinar Length: 1 hour 45 minutes
- Tutor: Anne Webb
Cost: £40+VAT
Read Learning Outcomes
Learning outcomes for the session:
- Knowing how policy and process frameworks & good communication can help prevent problems from arising
- Knowing why you might feel nervous when having difficult conversations and how to manage that
- Understanding how non verbal communication contributes to your conversations
- Being aware of open and closed questioning and where and how to use them
- Understanding how to use active listening skills
- How to prepare for and hold a difficult conversation with a team member
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