This session was held and recorded as a live webinar in November 2025.
Following his world tour of thrift and charity shops, and stand out plenary session at the 2025 Charity Retail Conference, we’re delighted to present a brand new webinar from Churchill Fellow and pre-loved superstar, Jacob Miller.
From op shops in outback Australia to fashion-forward thrifts in New York, join Jacob as he unpacks the best of global second hand retail. This session will spotlight standout approaches to visual merchandising, staff retention, volunteer engagement, and store experience—plus Jacob’s bold predictions on how to thrive with Gen Z and Gen Alpha in the mix. Expect inspiration, provocation, and plenty of time for your questions. Let’s rethink what charity retail could be.
Webinar Details:
- Time: 1 hour.
- Tutor: Jacob Miller.
This webinar is included FREE in our Subscription Package. Please get in touch to book now!
Course Content
Introduction
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Webinar Recording
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Outro
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Feedback
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