Turn complaints into opportunities with our Managing Complaints in Charity Retail course. Learn to handle feedback, resolve conflicts, and enhance customer satisfaction efficiently.
Complaints from the public can be demoralising when you don’t know what to do. Learn techniques to turn feedback into opportunities, enhance customer satisfaction, and foster a positive environment. Transform challenges into growth and elevate your team’s performance and provide a better experience for your customers
We will cover:
– Sector Best Practice
– Customer Centric Approach
– Safety First
– Handling In Person Complaints
– Managing Complaints in Ecommerce
– Complaints via Social Media
Length: 20 minutes
Tutor: Diane Eyre
This webinar is available FREE for CRL subscribers – please get in touch if you’d like to reserve any places
Course Content
Introduction
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Managing Complaints
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Conclusion
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Feedback
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Managing Complaints Quiz
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