Summary: This course takes you through the basics of customer service and beyond. Looking at why brilliant customer service is a must in today’s retail environment, we will show you how to create an engaging and authentic customer experience for your stores.
Tutor: Vicki Burnett
Course Length: 60 minutes
What to expect from this course
- Video lectures from the course tutor.
- Multiple useful resources.
- A final quiz to check learning.
- If successful, you’ll be given a certificate.
Learning Outcomes
- Why customer service is important.
- The benefits of great customer service.
- How customer service is more than a smile and a hello.
- How market research can help.
- How to build a community of support.
- How to run events and activities from your shop.
