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Summary: This course takes you through the basics of customer service and beyond. Looking at why brilliant customer service is a must in today’s retail environment, we will show you how to create an engaging and authentic customer experience for your stores.

Tutor: Vicki Burnett
Course Length: 60 minutes

What to expect from this course

  • Video lectures from the course tutor.
  • Multiple useful resources.
  • A final quiz to check learning.
  • If successful, you’ll be given a certificate.

Learning Outcomes

  • Why customer service is important.
  • The benefits of great customer service.
  • How customer service is more than a smile and a hello.
  • How market research can help.
  • How to build a community of support.
  • How to run events and activities from your shop.