Window Principles to Drive Inclusivity & Community Engagement During Pride Month In this 90 minute webinar Vicki & Kat discuss the importance of inclusivity and community engagement and how to communicate this message to your customers. They will give you tips...
We all know how important sustainability is nowadays – and charity shops are a fantastic example of this. Yet we often find it challenging to communicate just how sustainable we are. In this webinar, our brilliant and inspiring VM Associate, Kat Maclennan, will...
Summary: With the growing pressure on marketing and operational teams to recruit more volunteers, respond to reductions in stock donations and increase sales and charity engagement – there is a need to ensure our marketing is as effective as it can be. Delivered by a...
Social Media is a key part of the modern online world and an essential tool for engaging charity shop customers and supporters. This session will get you up to date in all you need to know about social media today and is designed to help you grow your confidence and...
Summary: Depop is a major and important online platform with 10s of millions of active users where individuals and organisations can buy or sell second hand clothes, jewellery, and accessories. In this free course you will be introduced to Depop, their place in the...
Feedback from learners who have taken this course “I really enjoyed this course, it was very well presented. It was the perfect refresher for me as an experienced manager. It has given me more ideas. Thank you.” Overview This webinar was held in January...
Summary: How to run a charity pop-up shop We believe that low-budget, short-term, quick-install pop-ups are set to surge on all our high streets. This course will help you understand the opportunities and possible pitfalls, embrace the planning ...
Summary: This free webinar covers all you need to know about recruitment in the charity retail sector including the current difficulties facing charities during the pandemic and staffing and talent strategies to both recruit and retain employees. Tutors: Jayne...
Feedback from learners who have taken this course “The training was very helpful and has given me loads of ideas of how to make the most of my shop and window during the festive period” Overview This webinar was held in October 2021 and the course is a...
This webinar was held in September 2021 and the course is a video of that session. Christmas cards continue to be an important element to many charities’ fundraising income. Getting the right range and having a successful selling strategy – whether online, in store or...
Feedback from learners who have taken this course “We had begun with our key messaging but this has kick started us.. get thought provoking content, delivered in a clear, and easy to listen to format.” Overview This short course covers: An introduction to...
This webinar was held in May 2021 and the course is a video of that session. We asked you what you wanted us to include in our visual merchandising training. You told us that finding ways to make “secondary” departments was a challenge. You asked us: How do you make...
Summary: This course covers all you need to know to develop a volunteering strategy which will help you secure the volunteers you need in a post-COVID environment. Covering up to date insight from the sector, new trends in volunteering, ideas and templates, you will...
Feedback from learners who have taken this course “The course was very well put through, very easy to use and manage. Very informative also, I really enjoyed it.” Summary: Welcome to the Charity Retail Association (CRA) safeguarding online course. This has...
Feedback from learners who have taken this course “As always, an excellent course and the topic very well covered by Vicki. Already started implementing some of this in my shop but gives me the further knowledge and confidence to change things up a bit...
Summary: Providing a great volunteer induction is always the right way to start off a positive volunteering experience. This course will talk you through what should be included, the things you need to think about when planning and delivering an induction and how to...
Summary: This session will help you prepare for, develop, implement and review an effective volunteer recruitment plan. With lots of useful exercises, hints and tips, it’s a really productive session designed to help you with this vital task. Tutor: Daniel...
Summary: This is a video of a webinar run by The British Academy as part of the Being Human Festival 2020. It is chaired by journalist and author of “How to break up with fast fashion”, Lauren Bravo and has contributions from Dr Georgina Brewis (Associate...
Feedback from learners who have taken this course “Great course covering a wide range of aspects of visual merchandising, lovely to see different ideas which have given me some inspiration and thoughts for my shop, and nice to have a course with a basic outline...
Summary: Gift Aid is a vital piece in the charity retail jigsaw – and HMRC require that all those involved in the scheme, from shop floor to back office, are trained in how the system works. They also require that you have evidence to show that this training has...
