Copy of How to get best results when managing a remote team

Summary: Working in charity retail means almost inevitably you’re going to be working with teams across multiple sites.  Managing remote teams takes skill and yet so often we’re just expected to know what to do and get on with it. This course takes you...

Visual Merchandising: Planning for a Successful Store Opening

Opening a new or refreshed store can be both exciting and daunting, with so many elements to think about and bring together before the first day of trading.   In this 90 minute session our Visual Merchandising Associate Kat Maclennan will take you through a stage by...

Marketing Essentials for Charity Retail

Summary: With the growing pressure on marketing and operational teams to recruit more volunteers, respond to reductions in stock donations and increase sales and charity engagement – there is a need to ensure our marketing is as effective as it can be.  Delivered by a...

Advanced Social Media Webinar

Social Media is a key part of the modern online world and an essential tool for engaging charity shop customers and supporters. This session will get you up to date in all you need to know about social media today and is designed to help you grow your confidence and...

Introduction to selling on Depop

Summary: Depop is a major and important online platform with 10s of millions of active users where individuals and organisations can buy or sell second hand clothes, jewellery, and accessories. In this free course you will be introduced to Depop, their place in the...

Visual Merchandising Webinar – Planning Your Year

Feedback from learners who have taken this course “I really enjoyed this course, it was very well presented. It was the perfect refresher for me as an experienced manager. It has given me more ideas. Thank you.” Overview This webinar was held in January...

Planning & Running a Charity Pop-up Shop

Summary: How to run a charity pop-up shop  We believe that low-budget, short-term, quick-install pop-ups are set to surge on all our high streets.  This course will help you understand the opportunities and possible pitfalls, embrace the planning ...

Charity Retail Recruitment Webinar

Summary: This free webinar covers all you need to know about recruitment in the charity retail sector including the current difficulties facing charities during the pandemic and staffing and talent strategies to both recruit and retain employees. Tutors: Jayne...

Christmas Visual Merchandising Webinar

Feedback from learners who have taken this course “The training was very helpful and has given me loads of ideas of how to make the most of my shop and window during the festive period” Overview  This webinar was held in October 2021 and the course is a...

How To Run A Successful Christmas Card Operation Webinar

This webinar was held in September 2021 and the course is a video of that session. Christmas cards continue to be an important element to many charities’ fundraising income. Getting the right range and having a successful selling strategy – whether online, in store or...

Green credentials for charity retailers

Feedback from learners who have taken this course “We had begun with our key messaging but this has kick started us.. get thought provoking content, delivered in a clear, and easy to listen to format.” Overview This short course covers: An introduction to...

Creating A Volunteer Strategy For COVID

Summary: This course covers all you need to know to develop a volunteering strategy which will help you secure the volunteers you need in a post-COVID environment. Covering up to date insight from the sector, new trends in volunteering, ideas and templates, you will...

Safeguarding for Charity Retailers

Feedback from learners who have taken this course “The course was very well put through, very easy to use and manage. Very informative also, I really enjoyed it.” Summary: Welcome to the Charity Retail Association (CRA) safeguarding online course. This has...

Space Management – Using Data To Drive Your Business

Feedback from learners who have taken this course “As always, an excellent course and the topic very well covered by Vicki. Already started implementing some of this in my shop but gives me the further knowledge and confidence to change things up a bit...

Volunteer Induction & Recognition

Summary: Providing a great volunteer induction is always the right way to start off a positive volunteering experience. This course will talk you through what should be included, the things you need to think about when planning and delivering an induction and how to...