Advanced Social Media Webinar

Social Media is a key part of the modern online world and an essential tool for engaging charity shop customers and supporters. This session will get you up to date in all you need to know about social media today and is designed to help you grow your confidence and...

Introduction to selling on Depop

Summary: Depop is a major and important online platform with 10s of millions of active users where individuals and organisations can buy or sell second hand clothes, jewellery, and accessories. In this free course you will be introduced to Depop, their place in the...

Visual Merchandising Webinar – Planning Your Year

Feedback from learners who have taken this course “I really enjoyed this course, it was very well presented. It was the perfect refresher for me as an experienced manager. It has given me more ideas. Thank you.” Overview This webinar was held in January...

Planning & Running a Charity Pop-up Shop

Summary: How to run a charity pop-up shop  We believe that low-budget, short-term, quick-install pop-ups are set to surge on all our high streets.  This course will help you understand the opportunities and possible pitfalls, embrace the planning ...

Charity Retail Recruitment Webinar

Summary: This free webinar covers all you need to know about recruitment in the charity retail sector including the current difficulties facing charities during the pandemic and staffing and talent strategies to both recruit and retain employees. Tutors: Jayne...

Christmas Card Webinar – Christmas Cards for the Charity Market

This webinar was held in September 2021 and the course is a video of that session. Christmas cards continue to be an important element to many charities’ fundraising income. Getting the right range and having a successful selling strategy – whether online, in store or...

Green credentials for charity retailers

Feedback from learners who have taken this course “We had begun with our key messaging but this has kick started us.. get thought provoking content, delivered in a clear, and easy to listen to format.” Overview This short course covers: An introduction to...

Creating A Volunteering Strategy To Support You Through COVID 19

Summary: This course covers all you need to know to develop a volunteering strategy which will help you secure the volunteers you need in a post-COVID environment. Covering up to date insight from the sector, new trends in volunteering, ideas and templates, you will...

Safeguarding

Feedback from learners who have taken this course “The course was very well put through, very easy to use and manage. Very informative also, I really enjoyed it.” Summary: Welcome to the Charity Retail Association (CRA) safeguarding online course. This has...

Space management – making the most of your shop floor

Feedback from learners who have taken this course “As always, an excellent course and the topic very well covered by Vicki. Already started implementing some of this in my shop but gives me the further knowledge and confidence to change things up a bit...

Volunteer Induction & Recognition

Summary: Providing a great volunteer induction is always the right way to start off a positive volunteering experience. This course will talk you through what should be included, the things you need to think about when planning and delivering an induction and how to...

Shopping for a cause

Summary: This is a video of a webinar run by The British Academy as part of the Being Human Festival 2020. It is chaired by journalist and author of “How to break up with fast fashion”, Lauren Bravo and has contributions from Dr Georgina Brewis (Associate...

Visual Merchandising

Feedback from learners who have taken this course “Great course covering a wide range of aspects of visual merchandising, lovely to see different ideas which have given me some inspiration and thoughts for my shop, and nice to have a course with a basic outline...

Gift Aid for shop volunteers

Summary: Gift Aid is a vital piece in the charity retail jigsaw – and HMRC require that all those involved in the scheme, from shop floor to back office, are trained in how the system works. They also require that you have evidence to show that this training has...

Building resilience for charity retailers

Feedback from learners who have taken this course “Self care, building a resilient team and the action plan were the outstanding parts of the course along with managing personal boundaries. I would definitely recommend this course.” “I really enjoyed...

Social media for charity shops

Feedback from learners who have taken this course “Tutor was amazing – didn’t bombard with info but made sure I knew all the relevant stuff and also gave me a chance to do exercises based on my own shop” Summary: Social media is an essential...

Managing for success

Feedback from learners who have taken this course “Very informative and useful tips, easy to follow.” “Very informative, as a new manager.” Summary: Getting people management right is something we should all strive for, yet all too often new...