Do you ever find yourself wishing that the mandatory training for your retail team was actually relevant to their world? Or having to spend time cajoling and pestering your team members to complete their online courses, even though you know that they won’t find them relevant to their role?
We’ve been there and done that. We know how frustrating it can be to listen to content that suggests using the lift or calling the maintenance team when faced with a manual handling challenge in a shop. That’s why we created courses that speak directly to charity retailers, with scenarios and examples firmly embedded in the charity retail environment.
We offer a whole range of courses that your team will find relevant and motivating, as well as meeting your needs for meaningful mandatory training – all of which are included in the CRL subscription, or can be purchased separately:
- How to manage hazards and the risks in your shop
- Your responsibilities in Health and Safety
- How to complete a risk assessment
- How to report accidents/incidents
- Your fire safety responsibilities
- What COSHH is and your responsibilities around it
- Regulations around second hand selling of goods
Safeguarding (FREE for all CRA members)
Recognise when someone may be more vulnerable to abuse
- Recognise indicators of abuse and harm
- Respond to a safeguarding concern
- Know where to Report your concerns to
- Understand the legal requirements around Manual Handling
- See how poor Manual Handling techniques can impact on your spine
- Learn how to undertake a basic Manual Handling Risk Assessment
- Understand good Manual Handling techniques
- What is cyber security
- Understanding the different types of security threats and their risks
- Practical measures to mitigate a cyber attack
- Build a good foundation of knowledge and awareness of Equity, Diversity and Inclusion (EDI)
- Understand why EDI is important
- Understand how EDI may relate to the work you do
- Be more aware of your own and others’ unconscious bias
- Understand the role of active allyship
- What is GDPR
- What are the benefits of compliance?
- What are the risks of non-compliance?
- What should I be doing in my shop to be compliant?
- What to do if there is a breach
Gift Aid
For shop teams who are managing GA in stores, warehouses and ecommerce operations – and a more concise version too for volunteers
- What retail Gift Aid is
- The requirements of the sign up process
- The required communications that are sent to donors
- What needs to be done during the signup & sorting process
- Tips on how you could improve your retail Gift Aid
- HMRC compliance surrounding retail Gift Aid at store
To learn more about subscribing to get free access to these and many more charity retail specific courses, at a really affordable cost, check out our website or get in touch
