There’s been a lot of chat online and in the mainstream media lately about charity shops. Some if it has been pretty unpleasant, with accusations of overpricing, poor quality stock and bad customer service. We working in the sector know that in the main, that just...
Managing difficult conversations & behaviours can feel like a regular challenge in charity retail. Facing an unhappy customer, addressing poor performance with a team member or even calming down someone who is being rude and abusive on your shop floor can all feel...
Charity retail does not have a stock problem. If anything, it has the opposite. Across the sector, donation volumes continue to rise rapidly, but the quality of stock is becoming more inconsistent – more items, but not always more value. Despite that volume, a...
Work in charity retail? Then you probably wear 1,000 hats. On your to do list are shop visits, board papers, risk assessments, staffing challenges, listings on eBay and Vinted – and that’s just today. By the time that brilliant article lands in your inbox or that...
At this time of year, you can sometimes find yourself with a bit of money left in your expenditure budgets. Well, here’s the good news. We have a way that you can put that underspend to good use – and will reap rewards for you well into the future. With over 4,300...
2025/26 has been a challenging year for a lot of charities. Despite income still slowly increasing against those bumper figures we saw a year or two ago – continuing pressure on expenditure, and the seemingly endless juggling to get the right people in the right place...
