Charity Retail Learning Blog
Here you can read about all things charity retail and learning related.
We love to hear from our students about your experiences of learning, of how it has helped your business and any other insights you may want to share.
If you would like to be a guest blogger on our site, just drop us an email or give us a call .
What’s so special about charity shops? (Spoiler – it’s everything!)
There’s been a lot of chat online and in the mainstream media lately about charity shops. Some if it has been pretty unpleasant, with accusations of overpricing, poor quality stock and bad customer service. We working in the sector know that in the main, that just...
Every charity shop includes neurodivergent people. Is your team ready?
Do any of these statements sound familiar to you? "I'm struggling to recruit volunteers." "One of my managers doesn't know how to support a team member." "I don't want to say the wrong thing." "How do I make our shops welcoming for everyone?" "We're updating our EDI...
Could Your Leadership Team Work Better Together? How Age UK Wyvern used MBTI to strengthen their team
Leadership teams spend a lot of time discussing strategy, budgets and performance. What often gets pushed down the priority list is taking time to think about how they work together. That was the focus of a recent MBTI workshop delivered for the senior leadership team...
Charity Retail for Everyone
As we reach the end of another Pride display competition, celebrating the sector’s creativity and diversity, we thought it would be timely to remind you of available training that can help to build a more inclusive charity retail offer. Improving accessibility in...
Compliance Solutions for Charity Retailers
Do you ever find yourself wishing that the mandatory training for your retail team was actually relevant to their world? Or having to spend time cajoling and pestering your team members to complete their online courses, even though you know that they won’t find them...
2026 Pride Display Competition
On June 1st, we’re launching our 5th Annual Pride Display Competition. We invite charity retailers across the world to create and share fabulous displays, celebrating Pride and showing support for their LGBTQ+ communities. In recent months and years, we’ve seen LGBTQ+...
How to Build Inclusive & Welcoming Charity Shops for Everyone
Creating an inclusive, respectful environment is essential in charity retail, for the people who walk through our doors and for the staff and volunteers who make shops thrive. Yet many teams tell us they’re unsure how to approach conversations about EDI, or how to...
How can we support our teams to manage difficult conversations and behaviours?
Managing difficult conversations & behaviours can feel like a regular challenge in charity retail. Facing an unhappy customer, addressing poor performance with a team member or even calming down someone who is being rude and abusive on your shop floor can all feel...
From Storage to Throughput: A Shift in Charity Retail
Charity retail does not have a stock problem. If anything, it has the opposite. Across the sector, donation volumes continue to rise rapidly, but the quality of stock is becoming more inconsistent - more items, but not always more value. Despite that volume, a...
The Charity Shop Chat Podcast – Because Charity Retail Deserves the Microphone
Work in charity retail? Then you probably wear 1,000 hats. On your to do list are shop visits, board papers, risk assessments, staffing challenges, listings on eBay and Vinted – and that’s just today. By the time that brilliant article lands in your inbox or that...
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