PLANNING FOR A REFIT OR A NEW STORE OPENING

Kat Maclennan is a renowned VM expert and Associate of The Charity Retail Consultancy. Here she shares her thoughts on what to consider when opening a new or refitted store. Opening a brand new store or refreshing an existing site is an exciting opportunity to take...

Three great ways beat the price increases!

Charity Retail Learning prices will be increasing slightly from April 1st.  Our courses will still be great value – but here’s three ways you can get an even better deal.   Subscribe Our subscription package gives access for all your retail staff to all the...

Connecting with our communities

By Jacob Miller. Retail Operations Manager at Hobart City Mission, Australia As an industry, customer experience and donor engagement are at our core. Without either, we fail to exist. The donors need to provide the product and the customers need to purchase it – but...