Connecting with our communities

By Jacob Miller. Retail Operations Manager at Hobart City Mission, Australia As an industry, customer experience and donor engagement are at our core. Without either, we fail to exist. The donors need to provide the product and the customers need to purchase it – but...

What we learned at the Charity Retail Conference

It was fantastic last week to be back in Nottingham at the Charity Retail Association Conference. After a really tough year for everyone, it was good to catch up, share experiences and celebrate all that our sector has achieved. We wanted to talk about some of the key...