There’s been a lot of chat online and in the mainstream media lately about charity shops. Some if it has been pretty unpleasant, with accusations of overpricing, poor quality stock and bad customer service. We working in the sector know that in the main, that just...
Do any of these statements sound familiar to you? “I’m struggling to recruit volunteers.” “One of my managers doesn’t know how to support a team member.” “I don’t want to say the wrong thing.” “How do I make...
Leadership teams spend a lot of time discussing strategy, budgets and performance. What often gets pushed down the priority list is taking time to think about how they work together. That was the focus of a recent MBTI workshop delivered for the senior leadership team...
Do you ever find yourself wishing that the mandatory training for your retail team was actually relevant to their world? Or having to spend time cajoling and pestering your team members to complete their online courses, even though you know that they won’t find them...
On June 1st, we’re launching our 5th Annual Pride Display Competition. We invite charity retailers across the world to create and share fabulous displays, celebrating Pride and showing support for their LGBTQ+ communities. In recent months and years, we’ve seen LGBTQ+...
