About Us
Charity Retail Learning
Together we provide first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching. When it comes to charity retail training we’ve got just what you need – it’s all in the bag!
Download our brochure to read more about Charity Retail Learning
Charity Retail Learning is a collaboration between the Charity Retail Association and The Charity Retail Academy
The Charity Retail Association is the primary membership association for charity shops in the UK. Its vision is a successful charity retail sector in the UK, actively promoted and supported by the Charity Retail Association.
About the Charity Retail Association
We are the primary membership association for charity shops in the UK.
Our sector generates more than £330m surplus funds per year from more than a billion pounds of turnover, and harnesses the skills of more than 233,000 volunteers nationwide. Charity retail promotes charitable causes and an environmentally sustainable retail experience. Our UK members run around 9000 shops between them.
What We Do
- Lobby on key issues including Gift Aid, waste charging and donated stock supply
- Provide a sense of community and collaboration both online and through a comprehensive schedule of events
- Promote best practice through policy guidance, mentoring and other practical resources
- Increase public support for charity retail through campaigns
- Carry out and commission research, such as market analysis and specialist reports for bench-marking and informing decision-makers, our members and the public
- Provide training and learning opportunities
To find out more please visit www.charityretail.org.uk
Charity Retail Learning™ was founded in 2020 as a direct result of the COVID pandemic and the need to communicate more online. It is an arm of The Charity Retail Consultancy which was established in 2010 by Jayne Cartwright to help support charities with all aspects of their retail and trading operations.
About Charity Retail Learning
We are proud and passionate charity retailers with an aim to provide high quality, accessible learning opportunities for the sector. Having headed up chains such as Save the Children, Cats Protection, The Children’s Society, St Gemma’s Hospice and Martin House Children’s Hospice ourselves, we understand what makes a successful charity retail operation – and it all starts with the team.
We know that finding relevant, affordable training you can trust can be almost impossible – so we created The Academy to make the process simple, reliable and affordable.
What We offer
A one stop shop of online learning opportunities, specifically designed by and for charity retailers.
Current courses cover subjects including:
- Health & Safety
- Volunteering
- Customer service
- Stock
- Charity retail essentials
- eCommerce
- Managing retail teams
- Engagement and marketing
- Wellbeing
- Digital skills
All our tutors are either charity retailers themselves, or are experts in their field and have developed their courses with guidance and support from us to ensure they meet our audience’s needs.
We are a UK Registered Learning Provider : UKPRN: 10087672
To browse at our full range of courses click here.
To find our more about The Charity Retail Consultancy and the range of services we offer, click here
Meet Our Tutors
All our tutors are either from the charity retail sector or are hand-picked by us for their specialist knowledge in their field. We work closely with all our tutors to make sure the content they deliver is relevant and accessible for a charity retail audience.
Jayne Cartwright
Co-founder of The Charity Retail Academy and Founder & Director of The Charity Retail Consultancy. You can read more about Jayne here.
Vicki Burnett
Daniel O'Driscoll
Anne Webb
Sarah Baggaley
Emily Beere
Ngozi Lyn Cole
Kat Maclennan
Kate Wootton
Kate is an accomplished management consultant and executive coach, having worked extensively for international corporations and in private, public and the charity sectors. She is passionate about understanding as much as she can about people’s behaviours so that she can support them.
Kate runs Mental Health First Aid, Awareness, Champion and Refresher courses as well as wellbeing and resilience programmes. Into each she brings her own particular experience.
Minoti Parikh
Minoti Parikh comes with an international experience of facilitating more than 1600 team engagement, wellbeing and training programs in over 25 countries.
Minoti was in the top 100 Female Entrepreneurs in the country list in 2020, is a Business Leader in Residence at Lancaster University along with being a Trustee at East Street Arts in Leeds.
Minoti delivers our Resilience course.
Zoe Amar
Ailene Young
Ailene Young has 30 years experience in Retail, with over 10 years in the charity sector in senior management roles. Having recently undergone the NEBOSH, (Health and Safety National General Certificate) Ailene delivers our Health and Safety for Charity Retailers course
Michael Fleming
Pete Thomas
Nicola Woodgate
Nicola Woodgate has over 25 years’ experience working with charities, income teams, marketing teams and supporting charity retail teams. She is currently Head of Marketing and Deputy Director of Income at St Gemma’s Hospice in Leeds where they have 24 charity shops across the city, which collectively raise over £3.5 million per year. Nicola is passionate about effective communications and delivers our course on improving engagement between retail teams and the wider charity.
Rae Ritchie
Rae Ritchie is a freelance writer, editor, researcher and speaker specialising in sustainability and ethical living. She works for a range of publications including Woman&Home, where she produces the Green Made Easy page, and Woman, where she is the eco agony aunt – and has been a fan of charity shops since buying a velvet jacket from the British Heart Foundation in 1996. Rae delivers our Green Credentials course.
Julian Temblett
Julian is a marketing specialist and consultant to the sector, as the Charity Retail Marketeer. He has almost 30 years’ experience in marketing, with 15 of those leading British Heart Foundation’s retail marketing and business development, before delivering BHF’s five-year marketing and fundraising strategy. He is a trained coach, has recently completed a mini-MBA in marketing, and brings a wealth of experience to deliver our new Marketing Essentials and future marketing courses.
FAQ
Can I pay by invoice?
Yes of course – just drop us an email and we can arrange that for you, no problem
I want to book a course for a colleague – how can I do that?
There’s a couple of ways to do this.
If you’re purchasing the course via the site, just provide us with the name(s) and email address(es) of your colleague(s) in the notes section when you pay for the course online. We’ll then set up an account for them if they don’t have one already, and add the relevant course for them to access
If you’re paying via invoice, or if you have multiple colleagues to add, just drop us an email and we’ll sort it all out for you
How many people can take the course?
Each course is purchased for a single, nominated person who is able to access it via their own Charity Retail Learning account.
If you want to share it with your colleagues, you’ll need to purchase a course for each individual – just get in touch if you need help with this.
And don’t forget that we have discounts for bulk purchases over £1,000
Is there a time limit on when and how many times I can do the courses?
No – you can do the courses as and when you like – as many times as you like
Do I get a certificate to say I’ve passed?
Yes – you need to get 80% or more on the quiz, then you’ll automatically get a personalised certificate to download.
I can’t make a webinar or face to face course I’m booked on – can I transfer my place to a colleague?
This is usually absolultely fine – just drop us an email and let us know and we’ll do the rest. For our Mental Health First Aid courses, there is a cut off time of 6 weeks prior to the first session. After then, we’re sorry but we’re unable to transfer your place.
I can’t make a webinar or face to face course I’m booked on – can I get a refund?
We operate the following refund policy, depending on when you cancel:
6 weeks or more before the course: No charge
4-6 weeks: You pay 30% of the full cost
2-4 weeks: You pay 50% of the full cost
1-2 weeks: You pay 75% of the full cost
Less than 1 week: You pay 100% of the full cost
I’ve lost my password and/or account details
Don’t worry! We can reset it for you – drop us an email and we’ll sort it for you
I can’t log into my account
Don’t worry! We can help – drop us an email and we’ll sort it for you
Where are my courses?
Just login to the site and your courses are all under the My Account tab. If you still can’t find them, drop us an email and we’ll sort it for you
I want to buy lots of courses – can I get a discount?
Yes – we have a transparent discount structure which you can find here
Can I get a discount if I don’t buy all the courses I need at once?
We have a rolling 12 month tracker of what you spend, so as soon as you reach any of our discount thresholds in that timeframe, we’ll drop you an email to let you know. We’ll send you a coupon code to redeem the discount when you shop on the site, or apply it when we invoice you.
Can I see how my team are progressing with their courses?
Yes – we can either set you up to access this information directly, or we can send you reports as you require. You can see where each learner is up to on the course and if they have passed the quiz. Get in touch to discuss your needs.
Can I preview any of the courses?
If you’re buying multiple courses, we can sometimes arrange this for you. Just get in touch to discuss your needs.
Will you be doing any new courses?
We’re always adding courses to our site – and if you have an idea or request for a particular subject, just drop us an email and we’ll see what we can do!
Discounts
We have a transparent discount structure if you are booking multiple courses.
We apply your discount when we provide you with a quote, so please do get in touch to discuss your training needs.
Discounts are as follows:
Up to £1,000 – no discount
£1,001 – £2,500 – 5%
£2,501 – £5,000 – 10%
£5,001 – £7,500 – 15%
£7,501+ 20%
All discounts apply before VAT.
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