About Us

Charity Retail Learning

Charity Retail Learning is a collaboration between the Charity Retail Association and The Charity Retail Academy.

Together we provide first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching.

When it comes to charity retail training we’ve got just what you need – it’s all in the bag!

Download our brochure to read more about Charity Retail Learning

Scroll down to read more about us and the discounts we offer for learning packages

The Charity Retail Association is the primary membership association for charity shops in the UK. Its vision is a successful charity retail sector in the UK, actively promoted and supported by the Charity Retail Association.

About the Charity Retail Association

We are the primary membership association for charity shops in the UK.

Our sector generates more than £330m surplus funds per year from more than a billion pounds of turnover, and harnesses the skills of more than 233,000 volunteers nationwide. Charity retail promotes charitable causes and an environmentally sustainable retail experience. Our UK members run around 9000 shops between them.

What We Do

  • Lobby on key issues including Gift Aid, waste charging and donated stock supply
  • Provide a sense of community and collaboration both online and through a comprehensive schedule of events
  • Promote best practice through policy guidance, mentoring and other practical resources
  • Increase public support for charity retail through campaigns
  • Carry out and commission research, such as market analysis and specialist reports for bench-marking and informing decision-makers, our members and the public
  • Provide training and learning opportunities
    To find out more please visit www.charityretail.org.uk

Charity Retail Learning™ was founded in 2020 as a direct result of the COVID pandemic and the need to communicate more online. It is an arm of The Charity Retail Consultancy which was established in 2010 by Jayne Cartwright to help support charities with all aspects of their retail and trading operations.

About Charity Retail Learning

We are proud and passionate charity retailers with an aim to provide high quality, accessible learning opportunities for the sector. Having headed up chains such as Save the Children, Cats Protection, The Children’s Society, St Gemma’s Hospice and Martin House Children’s Hospice ourselves, we understand what makes a successful charity retail operation – and it all starts with the team.

We know that finding relevant, affordable training you can trust can be almost impossible – so we created The Academy to make the process simple, reliable and affordable.

What We offer

A one stop shop of online learning opportunities, specifically designed by and for charity retailers.

Current courses cover subjects including:

  • Health & Safety
  • Volunteering
  • Customer service
  • Stock
  • Charity retail essentials
  • eCommerce
  • Managing retail teams
  • Engagement and marketing
  • Wellbeing
  • Digital skills

All our tutors are either charity retailers themselves, or are experts in their field and have developed their courses with guidance and support from us to ensure they meet our audience’s needs.

We are a UK Registered Learning Provider :  UKPRN: 10087672


To browse at our full range of courses click here.

To find our more about The Charity Retail Consultancy and the range of services we offer, click here


Can I pay by invoice? 

Yes of course – just drop us an email and we can arrange that for you, no problem


I want to book a course for a colleague – how can I do that?

There’s a couple of ways to do this.

If you’re purchasing the course via the site, just provide us with the name(s) and email address(es) of your colleague(s) in the notes section when you pay for the course online. We’ll then set up an account for them if they don’t have one already, and add the relevant course for them to access

If you’re paying via invoice, or if you have multiple colleagues to add, just drop us an email and we’ll sort it all out for you


How many people can take the course? 

Each course is purchased for a single, nominated person who is able to access it via their own Charity Retail Learning account.  

If you want to share it with your colleagues, you’ll need to purchase a course for each individual – just get in touch if you need help with this. 

And don’t forget that we have discounts for bulk purchases over £1,000


Is there a time limit on when and how many times I can do the courses?

No – you can do the courses as and when you like – as many times as you like


Do I get a certificate to say I’ve passed?

Yes – you need to get 80% or more on the quiz, then you’ll automatically get a personalised certificate to download. 


I’ve lost my password and/or account details

Don’t worry! We can reset it for you – drop us an email and we’ll sort it for you


I can’t log into my account

Don’t worry! We can help – drop us an email and we’ll sort it for you


Where are my courses? 

Just login to the site and your courses are all under the My Account tab. If you still can’t find them, drop us an email and we’ll sort it for you


I want to buy lots of courses – can I get a discount? 

Yes – we have a transparent discount structure which you can find here


Can I get a discount if I don’t buy all the courses I need at once? 

We have a rolling 12 month tracker of what you spend, so as soon as you reach any of our discount thresholds in that timeframe, we’ll drop you an email to let you know. We’ll send you a coupon code to redeem the discount when you shop on the site, or apply it when we invoice you.


Can I see how my team are progressing with their courses?

Yes – we can either set you up to access this information directly, or we can send you reports as you require. You can see where each learner is up to on the course and if they have passed the quiz. Get in touch to discuss your needs. 


Can I preview any of the courses?

If you’re buying multiple courses, we can sometimes arrange this for you. Just get in touch to discuss your needs. 


Will you be doing any new courses? 

We’re always adding courses to our site – and if you have an idea or request for a particular subject, just drop us an email and we’ll see what we can do! 


We have a transparent discount structure if you are booking multiple courses.

We apply your discount when we provide you with a quote, so please do get in touch to discuss your training needs.

Discounts are as follows:

Up to £1,000 – no discount

£1,001 – £2,500 – 5%

£2,501 – £5,000 – 10%

£5,001 – £7,500 – 15%

£7,501+ 20%

All discounts apply before VAT.


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