Charity retail training – in the bag!


Charity retail training – in the bag!
Courses
All our courses are unique in that they have all been developed specifically for charity retailers.
As charity retailers ourselves, we understand the challenges and needs of you and your team. We have developed our courses specifically for the sector, meaning you get real insight, great value and the best learning experience possible.
Can’t find what you’re looking for? We’re always happy to add new courses and webinars to support you, so do get in touch hello@thecharityretailacademy.co.uk
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Free Courses
One-stop Induction Packages
Our Manager induction Package is a great deal offering Charity Retailers a comprehensive and thorough introduction to the world of charity retail and further develop their skills.
Customer Service
Volunteering
Charity Retail Essentials
Managing Retail Teams
Health & Safety
Stock
eCommerce
Engagement & Marketing
Digital Skills
Wellbeing
Managing difficult conversations & behaviours – 11.5.22
£40.00 excl. VAT
From time to time in charity retail we all have to deal with difficult behaviour, either from our teams or from the public. Having conversations to manage this can feel scary and challenging, even to the best of managers. This session will give you the foundations to be able to face these sometimes challenging situations with confidence. We will share tips, ideas and information that will help manage a variety of behaviours and give you the tools you need to navigate through the trickiest conversation.
Learning outcomes for the session:
- Knowing how policy and process frameworks & good communication can help prevent problems from arising
- Knowing why you might feel nervous when having difficult conversations and how to manage that
- Understanding how non verbal communication contributes to your conversations
- Being aware of open and closed questioning and where and how to use them
- Understanding how to use active listening skills
- How to prepare for and hold a difficult conversation with a team member
Webinar Details:
- Date: 11th May 2023
- Time: 10am
- Webinar Length: 1 hour 45 minutes
- Tutor: Anne Webb
Meet Our Tutors
We work closely with all our tutors to make sure the content they deliver is relevant and accessible for a charity retail audience.
Jayne Cartwright
Daniel O'Driscoll
Anne Webb
Sarah Baggaley
Michael Fleming
Ailene Young
Ailene Young has 30 years experience in Retail, with over 10 years in the charity sector in senior management roles. Having recently undergone the NEBOSH, (Health and Safety National General Certificate) Ailene delivers our Health and Safety for Charity Retailers course
Minoti Parikh
Minoti Parikh comes with an international experience of facilitating more than 1600 team engagement, wellbeing and training programs in over 25 countries.
Minoti was in the top 100 Female Entrepreneurs in the country list in 2020, is a Business Leader in Residence at Lancaster University along with being a Trustee at East Street Arts in Leeds.
Minoti delivers our Resilience course
Kate Wootton
Kate is an accomplished management consultant and executive coach, having worked extensively for international corporations and in private, public and the charity sectors. She is passionate about understanding as much as she can about people’s behaviours so that she can support them.
Kate runs Mental Health First Aid, Awareness, Champion and Refresher courses as well as wellbeing and resilience programmes. Into each she brings her own particular experience.
Julian Temblett
Julian is a marketing specialist and consultant to the sector, as the Charity Retail Marketeer. He has almost 30 years’ experience in marketing, with 15 of those leading British Heart Foundation’s retail marketing and business development, before delivering BHF’s five-year marketing and fundraising strategy. He is a trained coach, has recently completed a mini-MBA in marketing, and brings a wealth of experience to deliver our new Marketing Essentials and future marketing courses.
Vicki Burnett
Ngozi Lyn Cole
Kat Maclennan
Zoe Amar
Emily Beere
Pete Thomas
Rae Ritchie
Rae Ritchie is a freelance writer, editor, researcher and speaker specialising in sustainability and ethical living. She works for a range of publications including Woman&Home, where she produces the Green Made Easy page, and Woman, where she is the eco agony aunt – and has been a fan of charity shops since buying a velvet jacket from the British Heart Foundation in 1996. Rae delivers our Green Credentials course.
Nicola Woodgate
Nicola Woodgate has over 25 years’ experience working with charities, income teams, marketing teams and supporting charity retail teams. She is currently Head of Marketing and Deputy Director of Income at St Gemma’s Hospice in Leeds where they have 24 charity shops across the city, which collectively raise over £3.5 million per year. Nicola is passionate about effective communications and delivers our course on improving engagement between retail teams and the wider charity.
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