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Charity retail – history, trends and current statistics


Charity Retail Today – How Hospices Can Meet the Challenges and Opportunities of the Preloved Boom

Now free!

Creating A Volunteer Strategy For COVID

Free to CRA members

Safeguarding for Charity Retailers


Mental Health First Aid Qualification Package

4.6.24 – 25.6.24 (5 Sessions)

Webinar Details:

Tutors: Kate Wootton & Vicki Burnett

MHFA Qualification:

  • Date:  4th, 5th, 10th & 11th June 2024
  • Time: 9am – 1pm

MHFA in a charity retail context:

  • Date: 25th June 2024
  • Time: 9am – 12pm
  • Webinar Length: 3 hours

Cost: £375.00+VAT

What's the webinar about?

What is Mental Health First Aid?

Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis.

MHFA England training won’t teach you to be a therapist, but just like physical first aid, it will teach you to listen, reassure and respond, even in a crisis.

This course is delivered by Kate Wootton who is a quality assured Instructor Member and has attended the MHFA Instructor Training programme, accredited by the Royal Society for Public Health. Kate is trained to keep people safe and supported while they learn.

In addition to the MHFA qualification, we also include a session on how this might be applied in a charity retail context, using case studies and scenarios to bring the learning to life.  If you already have the MHFA qualification, you are able to join the charity retail session as a stand alone course here

From our course, you will gain:

  • A deeper understanding of mental health and the factors that can affect people’s wellbeing, including your own
  • Practical skills to spot the triggers and signs of mental health issues
  • Confidence to step in, reassure and support a person in distress
  • Enhanced interpersonal skills such as non-judgmental listening
  • Knowledge to help someone recover their health by guiding them to appropriate support
  • How to apply your learning in a charity retail context
  • A nationally recognised qualification

Learning takes place through a mix of group activities, presentations and discussions.

Following feedback from previous courses, we recommend that delegates allow time for reflection immediately after the session, given the nature of the content. This might mean not booking in any meetings or visits straight after the webinars.


Experts in charity retail

About Us

About Charity Retail Learning  →

Meet Our Tutors

Meet our team of charity retail experts →

What Other Charity Retailers Are Saying

“My team have really enjoyed and benefited from the training.
It’s been simple to access, great value for money and so good to be able to have a one-stop shop for all my team’s training needs.”

Iain Burnett, Head of Retail
Wandsworth Oasis

“I’ve now completed the course and want to say thanks. I very much enjoyed it and found the content really helpful. I now have lots of great ideas which I look forward to implementing. “

Amanda Ashford, Shop Manager, Wandsworth Oasis

“I gave your training to one of my furloughed staff to try out, and they think it’s fab. Lots of useful content that doesn’t reinvent the wheel but gives useful, practical suggestions. The fact that both you and Jayne have so much experience really shines through. They loved how “empowering” it is, which is the culture of my department. Looking forward to rolling it out across my team later this week. Thanks for such a good resource.”

Ross Henderson, Head of Retail, Severn Hospice

“Congratulations on producing a wonderful “lockdown learning” resource which will help me train and update the retail staff and prepare them to return. It will also help me to maintain a connection – and I do believe it will positively impact their mental health and well being.”

David Burrell, CEO, Primrose Hospice

“Thank you – I have found this really thought-provoking and helpful.”
“Thank you for a very insightful session.”
“Very useful and particularly thought-provoking.”

Delegate feedback from our Equity, Inclusion & Diversity session

The sessions were very useful and interesting, easy to access and watch. Thanks – I loved it.”

Susan Gibson, Shop Manager, Highland Hospice

“Excellent course and tutor, information was so relevant and helpful”

Anne Beard, Interim Warehouse Manager, Essex & Herts Air Ambulance

“I think the course was amazing and should be rolled out nationwide”

Delegate on our Equity, Diversity & Inclusion course

“As an accountant advising small charities, I was looking for a detailed introduction to the Retail Gift Aid scheme and how to implement effectively – the course was exactly what I was hoping for.”

Steph Beeston-Clarke, Beeston Clarke Accountants