Charity retail training – in the bag!

Our Academy provides first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching.   When it comes to charity retail training we’ve got just what you need – it’s all in the bag!  


 All our courses are unique in that they have all been developed specifically for charity retailers.

As charity retailers ourselves, we understand the challenges and needs of you and your team. We have developed our courses specifically for the sector, meaning you get real insight, great value and the best learning experience possible.

Can’t find what you’re looking for? We’re always happy to add new courses and webinars to support you, so do get in touch

Customer service course category.

Free Courses

Browse our selection of free courses from a range of topics.

Customer service course category.

Free Tutorials For Our Students

Browse our selection of free tutorials available to students who have purchased a course.

Customer service course category.

Customer Service

Learn how to create a customer centred culture and engage with & delight your customers every time.

Volunteering course category.


Where would we be without volunteers? Here you can learn how to recruit, retain. train, engage with and develop your volunteer team. 

Operational Skills course category

Operational Skills

Learn the fundamentals of running a great charity shop – pricing, sorting, visual merchandising, window displays, Gift Aid and more.

Managing retail teams course category

Managing Retail Teams

Aimed at those who manage shop managers – how to set great KPIs & objectives, successful supervision, remote management and more to help you get the most from your team.

Wellbeing course category


Look after your team with specialist courses in mental health awareness, diversity & inclusion, restorative practice & resilience.

Health & Safety course category

Health & Safety

Courses with the charity shop environment in mind. Moving & handling, security, dealing with shoplifters, fire awareness and safe use of equipment can all be found here.

Stock course category


A key driver of success,  there’s lots to learn about stock! How to get, process & price it – as well as how to make the best use  of space, warehousing & logistics and much more.

ecommerce course category


Are you making the most  of your online offer? Want to set up your first online shop? Learn all about how to go about it here.

Marketing course category

Engagement & Marketing

Learn how to promote your store, building local relationships,  using social media, running shop events and telling your story.

Digital skills Course Category

Digital Skills

Make the most of what digital can offer with our range of courses covering social media, basic IT skills and selling online.

Visual Merchandising – dealing with quirky corners & difficult departments!

Come to our live webinar session covering all those quirky and tricky challenges we come across when merchandising our shops.

How do you make furniture look less boring?

What’s the best way to display secondary products such as jewellery, craft supplies, haberdashery etc?

How to make the most of those challening spaces such as huge windows or tiny, dark corners?

Visual Merchandising expert Kat Maclennan will share her insights and ideas on how to tackle these issues and more. There’ll also be plenty of time for discussion so we can help you with your specific issues.

Date: 11.5.21

Time: 10am

Duration: 1.5 hours

Cost: £40 plus VAT

Suitable for: Area Managers, Shop Managers, Assistant Manager,Volunteers

Pic: Highland Hospice shop, Dornoch

Meet Our Tutors

All our tutors are either from the charity retail sector or are hand picked by us for their specialist knowledge in their field.  

Jayne Cartwright

Co-founder of The Charity Retail Academy & Founder & Director of The Charity Retail Consultancy

Daniel O'Driscoll

Charity Retail Academy Associate, executive coach & volunteering expert Dan delivers our volunteering courses. 

Sarah Baggaley

Sarah is a teacher and Restorative Lead Practitioner working across education, social care & Health in a local authority. She delivers our wellbeing session

Michael Fleming

Michael is our Gift Aid Guru. He works for Nisyst (An EPoS provider) as their lead trainer  & has provided Gift Aid training for the Charity Retail Association since 2019.

Vicki Burnett

Co-founder of The Charity Retail Academy and Senior Consultant with The Charity Retail Consultancy

Ngozi Lyn Cole

Freelance consultant & trainer, Ngozi delivers our Equity, Diversity & Inclusion training

Kat Maclennan

Visual Merchandising expert Kat runs her own VM company – Dot to Dot – and delivers our VM training courses & webinars

Emily Beere

Emily is the co-founder and chief sales officer of the e-commerce platform built for charity shops, thriftify. She shares their learnings while delivering our Intro to e-Commerce course.

Pete Thomas

Pete manages the security & loss prevention team at Lodge Service, who support charities nationwide in helping to reduce loss and improve safety and security in their shops

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