Charity retail training – in the bag!

Charity Retail Learning is a collaboration between the Charity Retail Association and The Charity Retail Academy. Together we provide first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching. When it comes to charity retail training we’ve got just what you need – it’s all in the bag!

Charity retail training – in the bag!

Charity Retail Learning is a collaboaration between the Charity Retail Association and The Charity Retail Academy. Together we provide first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching. When it comes to charity retail training we’ve got just what you need – it’s all in the bag!

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Courses

All our courses are unique in that they have all been developed specifically for charity retailers.

As charity retailers ourselves, we understand the challenges and needs of you and your team. We have developed our courses specifically for the sector, meaning you get real insight, great value and the best learning experience possible.

Can’t find what you’re looking for? We’re always happy to add new courses and webinars to support you, so do get in touch hello@thecharityretailacademy.co.uk

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Sales & Marketing Courses

Marketing & Engagement Courses

Visual Merchandising Courses

eCommerce Courses

FEATURED COURSE

Shop Operations Courses

Gift Aid & Stock Courses

Health & Safety Courses

Customer Service Courses

New Goods Courses

FEATURED COURSE

People & Teams Courses

Volunteers Courses

Managing Teams Courses

FEATURED COURSE

Webinars & Workshop Topics

Gift Aid & Stock

Managing Teams

FEATURED WEBINAR

Equity, diversity & inclusion for charity retailers – 19.9.23

£70.00 excl. VAT

How do you ensure that your staff, volunteers, customers and donors all have the best possible experience in your shops?

Do you feel confident that your teams all have the best knowledge and skills they need to create an inclusive workplace, that welcomes everyone?

Research has shown that staff working within inclusive cultures feel a strong sense of belonging and psychological safety – which leads to greater innovation and stronger performance.

Our highly rated webinar will help you and your teams be more proactive and confident in creating an inclusive culture.

It provides a safe space to explore conscious and unconscious bias in ourselves and others, and shares practical, positive ways to challenge non-inclusive behaviour & language.

Feedback from previous delegates:

“The course was really useful and I thought the tone and space created was really open and productive. We have had some internal EDI training which has been great – but applying it to charity retail was really useful.” – National Retail Manager

“Extremely informative course and has really given some great tips on how to take this into my work life and personal life thank you!” – Shop Manager

Webinar Details:

Date: 19.9.23
Webinar Length: 3 hours
Time: 9am to 12pm
Tutor: Ngozi Lyn Cole & Jayne Cartwright

Find out more

Meet Our Tutors

All our tutors are either from the charity retail sector or are hand picked by us for their specialist knowledge in their field.

We work closely with all our tutors to make sure the content they deliver is relevant and accessible for a charity retail audience.

Jayne Cartwright

Co-founder of The Charity Retail Academy and Founder & Director of The Charity Retail Consultancy. You can read more about Jayne here.

Daniel O'Driscoll

Dan runs Engagement Consultancy and is a Charity Retail Academy Associate, executive coach & volunteering expert. Previously Head of Volunteering at Oxfam, Dan delivers our volunteering courses.

Anne Webb

A very well known face in the secctor, Anne was Deputy Director of Trading at Oxfam and Chair of the Charity Retail Association until 2020. With a background in HR, Anne is exremely well qualified to be delivering our people managment courses.

Sarah Baggaley

Sarah is a teacher and Restorative Lead Practitioner working across education, social care & Health in a local authority. She delivers our wellbeing session

Michael Fleming

Michael is our Gift Aid Guru. He works for Nisyst (one of the sector’s leading EPoS providers) as their lead trainer & has provided Gift Aid training for the Charity Retail Association since 2019.

Ailene Young

Ailene Young has 30 years experience in Retail, with over 10 years in the charity sector in senior management roles. Having recently undergone the NEBOSH, (Health and Safety National General Certificate) Ailene delivers our Health and Safety for Charity Retailers course

Minoti Parikh

Minoti Parikh comes with an international experience of facilitating more than 1600 team engagement, wellbeing and training programs in over 25 countries.

Minoti was in the top 100 Female Entrepreneurs in the country list in 2020, is a Business Leader in Residence at Lancaster University along with being a Trustee at East Street Arts in Leeds.

Minoti delivers our Resilience course

Kate Wootton

Kate is an accomplished management consultant and executive coach, having worked extensively for international corporations and in private, public and the charity sectors. She is passionate about understanding as much as she can about people’s behaviours so that she can support them.

Kate runs Mental Health First Aid, Awareness, Champion and Refresher courses as well as wellbeing and resilience programmes. Into each she brings her own particular experience.

Julian Temblett

Julian is a marketing specialist and consultant to the sector, as the Charity Retail Marketeer. He has almost 30 years’ experience in marketing, with 15 of those leading British Heart Foundation’s retail marketing and business development, before delivering BHF’s five-year marketing and fundraising strategy. He is a trained coach, has recently completed a mini-MBA in marketing, and brings a wealth of experience to deliver our new Marketing Essentials and future marketing courses.

Vicki Burnett

Co-founder of The Charity Retail Academy and Senior Consultant with The Charity Retail Consultancy. You can read more about Vicki here

Ngozi Lyn Cole

Freelance consultant & trainer, Ngozi was named in the 2016 New View 50 list as one of the top 50 most influential Black and Minority Ethnic people working in the public sector. She is passionate about people, equality and collaboration and delivers our Equity, Diversity & Inclusion training

Kat Maclennan

Visual Merchandising expert Kat runs her own VM company – Dot to Dot, Experienced in the development of VM strategies, store planning principles, window concept design and training store teams, Kat delivers our VM training courses & webinars

Zoe Amar

Zoe Amar is widely regarded as one of the charity sector’s leading digital experts, is Chair of The Charity Digital Code of Practice and was recently voted one of the 25 most influential charity leaders by Charity Times. Zoe delivers our Social Media for Charity Retailers course.

Emily Beere

Emily is the co-founder and chief sales officer of the e-commerce platform built for charity shops, thriftify. She shares their learnings while delivering our Intro to e-Commerce course.

Pete Thomas

Pete manages the security & loss prevention team at Lodge Service, who support charities nationwide in helping to reduce loss and improve safety and security in their shops. Pete delivers our Improving Security training.

Rae Ritchie

Rae Ritchie is a freelance writer, editor, researcher and speaker specialising in sustainability and ethical living. She works for a range of publications including Woman&Home, where she produces the Green Made Easy page, and Woman, where she is the eco agony aunt – and has been a fan of charity shops since buying a velvet jacket from the British Heart Foundation in 1996. Rae delivers our Green Credentials course.

Nicola Woodgate

Nicola Woodgate has over 25 years’ experience working with charities, income teams, marketing teams and supporting charity retail teams. She is currently Head of Marketing and Deputy Director of Income at St Gemma’s Hospice in Leeds where they have 24 charity shops across the city, which collectively raise over £3.5 million per year. Nicola is passionate about effective communications and delivers our course on improving engagement between retail teams and the wider charity.

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