The No.1 specialised training provider for charity retailers

Helping you and your charity retail teams to thrive

Courses designed specifically for charity retail

Unlimited access to training for all aspects of your retail operation

Access to charity retail experts and tutors

Save up to 78% with our all-in-one subscription

Looking for charity retail training for yourself or your team?

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Get a quote for your entire shop team with our all-in-one training subscription or bundles.

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Explore our range of courses to improve your skills and knowledge in all the key areas of charity retail.

Trusted by over 300 charities worldwide

We’ve been signed up to the Charity Retail Learning Modules for over a year, and all our retail staff have access to learn and develop at their own pace and in a style that suits them. This has been monumental in our succession planning and self-development strategy.

There are some standout sections that have really supported us in driving sales, including the Gift Aid module, understanding the QMA, and running a pop-up shop. These resources have empowered our team and contributed significantly to our success.

Ailene Young

Head of Retail, Chest, Heart & Stroke Scotland

10 logos of charities we've worked with - Save The Children, Oxfam and others.

Courses & Webinars For Charity Retailers

Charity Retail Learning Subscription

One subscription for all of your charity retail learning

All Inclusive Bundle

Access to our full suite of learning at an affordable annual cost for your entire shop or organisation.

Charity Retail Focused

Relevant specialist training that resonates with your team. 

Finding engaging and specialised training for charity retail can be difficult

As charity retailers ourselves, we understand the challenges and needs of you and your team, so we have developed our courses specifically for our sector.

Explore courses by department and category

Our broad range of courses, webinars and workshops can help you with training for all roles and departments.

Can't find what you're looking for?

We’re always happy to add new courses and webinars to support you!  Send us an email to let us know what you need.

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Learn charity retail at your pace on the topics you care about

Help your charity shop thrive by developing new skills and learning how to delight your customers and team members.

Get started with one of our free charity retail courses

Free

Charity Retail Today – How Hospices Can Meet the Challenges and Opportunities of the Preloved Boom

FREE

How To Make The Most From The Quarterly Market Analysis (QMA)

FREE

Improving Accessibility for Disabled People in Charity Shops

Free to CRA members

Safeguarding for Charity Retailers

FEATURED COURSE

Equity, Diversity and Inclusion

Details

Cost: £28+VAT

What's the course about?

Good practice in Equity, Diversity and Inclusion (EDI) helps create respectful, inclusive and effective environments across charities and community organisations. This live session introduces key EDI concepts, explores everyday challenges such as unconscious bias and microaggressions, and supports delegates to build confidence in inclusive behaviours and constructive responses to discrimination.

This course is suitable for staff and volunteers at all levels, including Managers, Team Leads and Trustees who want to strengthen their understanding and practice of inclusion. No prior EDI training is required.

By the end of this session, you will be able to:

  • Have a good foundation of knowledge and awareness of Equity, Diversity and Inclusion (EDI)
  • Understand why EDI is important
  • Understand how EDI may relate to the work you do
  • Be more aware of your own and others’ unconscious bias
  • Understand the role of active allyship

Inclusive practice contributes to better teamwork, stronger engagement and a culture where everyone feels respected and able to contribute their best. EDI is good for business, and EDI is everyone’s business.

. Whether you’re looking to clarify specific points, explore practical applications, or simply continue the conversation

What Other Charity Retailers Are Saying

“My team have really enjoyed and benefited from the training.
It’s been simple to access, great value for money and so good to be able to have a one-stop shop for all my team’s training needs.”

Iain Burnett, Head of Retail
Wandsworth Oasis

“I’ve now completed the course and want to say thanks. I very much enjoyed it and found the content really helpful. I now have lots of great ideas which I look forward to implementing. “

Amanda Ashford, Shop Manager, Wandsworth Oasis

“I gave your training to one of my furloughed staff to try out, and they think it’s fab. Lots of useful content that doesn’t reinvent the wheel but gives useful, practical suggestions. The fact that both you and Jayne have so much experience really shines through. They loved how “empowering” it is, which is the culture of my department. Looking forward to rolling it out across my team later this week. Thanks for such a good resource.”

Ross Henderson, Head of Retail, Severn Hospice

“Congratulations on producing a wonderful “lockdown learning” resource which will help me train and update the retail staff and prepare them to return. It will also help me to maintain a connection – and I do believe it will positively impact their mental health and well being.”

David Burrell, CEO, Primrose Hospice

“Thank you – I have found this really thought-provoking and helpful.”
“Thank you for a very insightful session.”
“Very useful and particularly thought-provoking.”

Delegate feedback from our Equity, Inclusion & Diversity session

The sessions were very useful and interesting, easy to access and watch. Thanks – I loved it.”

Susan Gibson, Shop Manager, Highland Hospice

“Excellent course and tutor, information was so relevant and helpful”

Anne Beard, Interim Warehouse Manager, Essex & Herts Air Ambulance

“I think the course was amazing and should be rolled out nationwide”

Delegate on our Equity, Diversity & Inclusion course

“As an accountant advising small charities, I was looking for a detailed introduction to the Retail Gift Aid scheme and how to implement effectively – the course was exactly what I was hoping for.”

Steph Beeston-Clarke, Beeston Clarke Accountants

WHY CHOOSE US

Experts in charity retail

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