Charity retail training – in the bag!

Our Academy provides first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching.   When it comes to charity retail training we’ve got just what you need – it’s all in the bag!  


 All our courses are unique in that they have all been developed specifically for charity retailers.

As charity retailers ourselves, we understand the challenges and needs of you and your team. We have developed our courses specifically for the sector, meaning you get real insight, great value and the best learning experience possible.

Can’t find what you’re looking for? We’re always happy to add new courses and webinars to support you, so do get in touch

Customer service course category.

Free Courses

Browse our selection of free courses from a range of topics.

Customer service course category.

Free Tutorials For Our Students

Browse our selection of free tutorials available to students who have purchased a course.

Customer service course category.

Customer Service

Learn how to create a customer centred culture and engage with & delight your customers every time.

Volunteering course category.


Where would we be without volunteers? Here you can learn how to recruit, retain. train, engage with and develop your volunteer team. 

Operational Skills course category

Charity Retail Essentials

Learn the fundamentals of running a great charity shop – including your people, your product and your processes.  This section includes everrything you need to make the bery best of your charity retail operation.

Managing retail teams course category

Managing Retail Teams

Aimed at those who manage shop managers – how to set great KPIs & objectives, successful supervision, remote management and more to help you get the most from your team.

Wellbeing course category


Look after your team with specialist courses in mental health awareness, diversity & inclusion, restorative practice & resilience.

Health & Safety course category

Health & Safety

Courses with the charity shop environment in mind. Moving & handling, security, dealing with shoplifters, fire awareness and safe use of equipment can all be found here.

Stock course category


A key driver of success,  there’s lots to learn about stock! How to get, process & price it – as well as how to make the best use  of space, warehousing & logistics and much more.

ecommerce course category


Are you making the most  of your online offer? Want to set up your first online shop? Learn all about how to go about it here.

Marketing course category

Engagement & Marketing

Learn how to promote your store, building local relationships,  using social media, running shop events and telling your story.

Digital skills Course Category

Digital Skills

Make the most of what digital can offer with our range of courses covering social media, basic IT skills and selling online.

Visual Merchandising – dealing with quirky corners & difficult departments!

Come to our live webinar session covering all those quirky and tricky challenges we come across when merchandising our shops.

How do you make furniture look less boring?

What’s the best way to display secondary products such as jewellery, craft supplies, haberdashery etc?

How to make the most of those challening spaces such as huge windows or tiny, dark corners?

Visual Merchandising expert Kat Maclennan will share her insights and ideas on how to tackle these issues and more. There’ll also be plenty of time for discussion so we can help you with your specific issues.

Date: 11.5.21

Time: 10am

Duration: 1.5 hours

Cost: £40 plus VAT

Suitable for: Area Managers, Shop Managers, Assistant Manager,Volunteers

Pic: Highland Hospice shop, Dornoch

Meet Our Tutors

All our tutors are either from the charity retail sector or are hand picked by us for their specialist knowledge in their field.  

Jayne Cartwright

Co-founder of The Charity Retail Academy and Founder & Director of The Charity Retail Consultancy. You can read more about Jayne here

Daniel O'Driscoll

Dan runs Engagement Consultancy and is a Charity Retail Academy Associate, executive coach & volunteering expert. Previously Head of Volunteering at Oxfam, Dan delivers our volunteering courses.

Anne Webb

A very well known face in the secctor, Anne was Deputy Director of Trading at Oxfam and Chair of the Charity Retail Association until 2020. With a background in HR, Anne is exremely well qualified to be delivering our people managment courses.

Sarah Baggaley

Sarah is a teacher and Restorative Lead Practitioner working across education, social care & Health in a local authority. She delivers our wellbeing session

Michael Fleming

Michael is our Gift Aid Guru. He works for Nisyst (one of the sector’s leading EPoS providers) as their lead trainer  & has provided Gift Aid training for the Charity Retail Association since 2019. 

Ailene Young

Ailene Young has 30 years experience in Retail, with over 10 years in the charity sector in senior management roles. Having recently undergone the NEBOSH, (Health and Safety National General Certificate) Ailene delivers our Health and Safety for Charity Retailers course

Vicki Burnett

Co-founder of The Charity Retail Academy and Senior Consultant with The Charity Retail Consultancy. You can read more about Vicki here

Ngozi Lyn Cole

Freelance consultant & trainer, Ngozi was named in the 2016 New View 50 list as one of the top 50 most influential Black and Minority Ethnic people working in the public sector. She is passionate about people, equality and collaboration and delivers our Equity, Diversity & Inclusion training

Kat Maclennan

Visual Merchandising expert Kat runs her own VM company – Dot to Dot, Experienced in the development of VM strategies, store planning principles, window concept design and training store teams, Kat delivers our VM training courses & webinars

Zoe Amar

Zoe Amar is widely regarded as one of the charity sector’s leading digital experts, is Chair of The Charity Digital Code of Practice and was recently voted one of the 25 most influential charity leaders by Charity Times. Zoe delivers our Social Media for Charity Retailers course.

Emily Beere

Emily is the co-founder and chief sales officer of the e-commerce platform built for charity shops, thriftify. She shares their learnings while delivering our Intro to e-Commerce course.

Pete Thomas

Pete manages the security & loss prevention team at Lodge Service, who support charities nationwide in helping to reduce loss and improve safety and security in their shops. Pete delivers our Improving Security training.

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