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Trusted by over 300 charities worldwide

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Courses & Webinars For Charity Retailers

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Finding engaging and specialised training for charity retail can be difficult

As charity retailers ourselves, we understand the challenges and needs of you and your team, so we have developed our courses specifically for our sector.

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Learn charity retail at your pace on the topics you care about

Help your charity shop thrive by developing new skills and learning how to delight your customers and team members.

Get started with one of our free charity retail courses


Charity retail – history, trends and current statistics

Now free!

Creating A Volunteer Strategy COVID

Free to CRA members

Safeguarding for Charity Retailers


Taking a charity shop lease: what to look out for in advance and once you have your lease

11th October 2023

Webinar Details:

  • Time: 9am-12pm
  • Webinar Length: 3 hours
  • Tutor: Ngozi Lyn Cole & Jayne Cartwright

Cost: £45+VAT

What's the webinar about?

Negotiating terms with landlords/their agent: knowing the key terms and conditions to taking your lease

Knowing and managing the costs– from legal & search costs to lease registration, and SDLT. Rent, service charge, building insurance, dilapidations/repair, business rates, fitting out – can these be managed?

Key lease lease features to give you flexibility you may need – longer or shorter term? Rent review (how often & different types). Break clauses – tips & tricks. The Landlord and Tenant Act 1954, Schedules of condition and end of term reinstatement.

Case studies –  for when the unexpected happens – water leak into your ground floor shop – who pays?, shop front damage, Pandemic store closure, EPC reduction.


Experts in charity retail

About Us

About Charity Retail Learning  →

Meet Our Tutors

Meet our team of charity retail experts →

What Other Charity Retailers Are Saying

“My team have really enjoyed and benefited from the training.
It’s been simple to access, great value for money and so good to be able to have a one-stop shop for all my team’s training needs.”

Iain Burnett, Head of Retail
Wandsworth Oasis

“I’ve now completed the course and want to say thanks. I very much enjoyed it and found the content really helpful. I now have lots of great ideas which I look forward to implementing. “

Amanda Ashford, Shop Manager, Wandsworth Oasis

“I gave your training to one of my furloughed staff to try out, and they think it’s fab. Lots of useful content that doesn’t reinvent the wheel but gives useful, practical suggestions. The fact that both you and Jayne have so much experience really shines through. They loved how “empowering” it is, which is the culture of my department. Looking forward to rolling it out across my team later this week. Thanks for such a good resource.”

Ross Henderson, Head of Retail, Severn Hospice

“Congratulations on producing a wonderful “lockdown learning” resource which will help me train and update the retail staff and prepare them to return. It will also help me to maintain a connection – and I do believe it will positively impact their mental health and well being.”

David Burrell, CEO, Primrose Hospice

“Thank you – I have found this really thought-provoking and helpful.”
“Thank you for a very insightful session.”
“Very useful and particularly thought-provoking.”

Delegate feedback from our Equity, Inclusion & Diversity session

The sessions were very useful and interesting, easy to access and watch. Thanks – I loved it.”

Susan Gibson, Shop Manager, Highland Hospice

“Excellent course and tutor, information was so relevant and helpful”

Anne Beard, Interim Warehouse Manager, Essex & Herts Air Ambulance

“I think the course was amazing and should be rolled out nationwide”

Delegate on our Equity, Diversity & Inclusion course

“As an accountant advising small charities, I was looking for a detailed introduction to the Retail Gift Aid scheme and how to implement effectively – the course was exactly what I was hoping for.”

Steph Beeston-Clarke, Beeston Clarke Accountants