Charity retail training – in the bag!

Charity Retail Learning is a collaboration between the Charity Retail Association and The Charity Retail Academy. Together we provide first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching.   When it comes to charity retail training we’ve got just what you need – it’s all in the bag!

Charity retail training – in the bag!

Charity Retail Learning is a collaboaration between the Charity Retail Association and The Charity Retail Academy. Together we provide first class, charity retail specific training covering all you need to make your team stand out from the crowd. Delivered by experts in their field, we offer short videos to live webinars, online learning to one to one coaching.   When it comes to charity retail training we’ve got just what you need – it’s all in the bag!

Courses

 All our courses are unique in that they have all been developed specifically for charity retailers.

As charity retailers ourselves, we understand the challenges and needs of you and your team. We have developed our courses specifically for the sector, meaning you get real insight, great value and the best learning experience possible.

Can’t find what you’re looking for? We’re always happy to add new courses and webinars to support you, so do get in touch hello@thecharityretailacademy.co.uk

Shopping from outside the UK? You can select your currency when you reach checkout. 

Customer service course category.

Free Courses

Browse our selection of free courses from a range of topics.

Customer service course category.

Free Tutorials For Our Students

Browse our selection of free tutorials available to students who have purchased a course.

Customer service course category.

Customer Service

Learn how to create a customer centred culture and engage with & delight your customers every time.

Volunteering course category.

Volunteering

Where would we be without volunteers? Here you can learn how to recruit, retain. train, engage with and develop your volunteer team. 

Operational Skills course category

Charity Retail Essentials

Learn the fundamentals of running a great charity shop – including your people, your product and your processes.  This section includes everrything you need to make the bery best of your charity retail operation.

Managing retail teams course category

Managing Retail Teams

Aimed at those who manage shop managers – how to set great KPIs & objectives, successful supervision, remote management and more to help you get the most from your team.

Wellbeing course category

Wellbeing

Look after your team with specialist courses in mental health awareness, diversity & inclusion, restorative practice & resilience.

Health & Safety course category

Health & Safety

Courses with the charity shop environment in mind. Moving & handling, security, dealing with shoplifters, fire awareness and safe use of equipment can all be found here.

Stock course category

Stock

A key driver of success,  there’s lots to learn about stock! How to get, process & price it – as well as how to make the best use  of space, warehousing & logistics and much more.

ecommerce course category

eCommerce

Are you making the most  of your online offer? Want to set up your first online shop? Learn all about how to go about it here.

ecommerce course category

Kickstart Quick Start

The current Government Scheme is a brilliant opportunity for charity retailers to introduce a new generation of young people to the sector. Here we bring together all the courses you need to provide the learning your trainees will need.

Marketing course category

Engagement & Marketing

Learn how to promote your store, building local relationships,  using social media, running shop events and telling your story.

Digital skills Course Category

Digital Skills

Make the most of what digital can offer with our range of courses covering social media, basic IT skills and selling online.

How to run a successful Christmas card operation – 22nd September

Christmas cards continue to be an important element to many charities’ fundraising income. Getting the right range and having a successful selling strategy – whether online, in store or via third parties is vital to make the best return.

This live webinar will help you navigate through the whole process, from choosing a supplier to increasing sales and everything in between.

Learning outcomes for the session:

  • Understanding the benefits of a Christmas card operation
  • Knowing where to find a supplier that suits your needs
  • Understanding the key elements of running a mail order operation, including promotion, selling platforms and fulfilment
  • Having an overview of best practice and what success looks like
  • Knowing the best way to make the most of selling through your shops

Webinar Details:

  • Date: Wednesday 22nd September 2021
  • Time: 10am – 11.30am
  • Webinar Length: 1.5 hours
  • Tutors: Vicki Burnett and Mark Adkin & Catherine Colombi of Elle Publishing

 

Meet Our Tutors

All our tutors are either from the charity retail sector or are hand picked by us for their specialist knowledge in their field.

We work closely with all our tutors to make sure the content they deliver is relevant and accessible for a charity retail audience. 

Jayne Cartwright

Co-founder of The Charity Retail Academy and Founder & Director of The Charity Retail Consultancy. You can read more about Jayne here

Daniel O'Driscoll

Dan runs Engagement Consultancy and is a Charity Retail Academy Associate, executive coach & volunteering expert. Previously Head of Volunteering at Oxfam, Dan delivers our volunteering courses.

Anne Webb

A very well known face in the secctor, Anne was Deputy Director of Trading at Oxfam and Chair of the Charity Retail Association until 2020. With a background in HR, Anne is exremely well qualified to be delivering our people managment courses.

Sarah Baggaley

Sarah is a teacher and Restorative Lead Practitioner working across education, social care & Health in a local authority. She delivers our wellbeing session

Michael Fleming

Michael is our Gift Aid Guru. He works for Nisyst (one of the sector’s leading EPoS providers) as their lead trainer  & has provided Gift Aid training for the Charity Retail Association since 2019. 

Ailene Young

Ailene Young has 30 years experience in Retail, with over 10 years in the charity sector in senior management roles. Having recently undergone the NEBOSH, (Health and Safety National General Certificate) Ailene delivers our Health and Safety for Charity Retailers course

Minoti Parikh

Minoti Parikh comes with an international experience of facilitating more than 1600 team engagement, wellbeing and training programs in over 25 countries.

 Minoti was in the top 100 Female Entrepreneurs in the country list in 2020,  is a Business Leader in Residence at Lancaster University along with being a Trustee at East Street Arts in Leeds.

Minoti delivers our Resilience course

Vicki Burnett

Co-founder of The Charity Retail Academy and Senior Consultant with The Charity Retail Consultancy. You can read more about Vicki here

Ngozi Lyn Cole

Freelance consultant & trainer, Ngozi was named in the 2016 New View 50 list as one of the top 50 most influential Black and Minority Ethnic people working in the public sector. She is passionate about people, equality and collaboration and delivers our Equity, Diversity & Inclusion training

Kat Maclennan

Visual Merchandising expert Kat runs her own VM company – Dot to Dot, Experienced in the development of VM strategies, store planning principles, window concept design and training store teams, Kat delivers our VM training courses & webinars

Zoe Amar

Zoe Amar is widely regarded as one of the charity sector’s leading digital experts, is Chair of The Charity Digital Code of Practice and was recently voted one of the 25 most influential charity leaders by Charity Times. Zoe delivers our Social Media for Charity Retailers course.

Emily Beere

Emily is the co-founder and chief sales officer of the e-commerce platform built for charity shops, thriftify. She shares their learnings while delivering our Intro to e-Commerce course.

Pete Thomas

Pete manages the security & loss prevention team at Lodge Service, who support charities nationwide in helping to reduce loss and improve safety and security in their shops. Pete delivers our Improving Security training.

Picture of Rae Ritchie

Rae Ritchie

Rae Ritchie is a freelance writer, editor, researcher and speaker specialising in sustainability and ethical living. She works for a range of publications including Woman&Home, where she produces the Green Made Easy page, and Woman, where she is the eco agony aunt – and has been a fan of charity shops since buying a velvet jacket from the British Heart Foundation in 1996.  Rae delivers our Green Credentials course.

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